Yes, Tidio offers a free plan that includes live chat, basic chatbots, and up to 50 conversations with unique visitors per month. This is sufficient to get started on a small e-commerce site.

Lyro is Tidio's AI conversational agent. It automatically answers customer questions by understanding context. Lyro is billed separately starting at $39/month for 100 AI conversations.

Does Tidio integrate with Shopify?

Yes, Tidio offers a comprehensive native integration with Shopify. You can see customer data, order history, and customize messages based on the cart.

How much does Tidio cost?

The free plan allows 50 conversations/month. Starter costs $29/month (100 conversations), Growth $59/month (250 conversations). Plus and Premium plans range from $749 to $2,999/month for high volumes.

Can the Tidio logo be removed?

Tidio branding removal is available on Growth and higher plans, or for an additional fee of about $20/month on lower plans.

Does Tidio work on mobile?

Yes, Tidio offers iOS and Android apps for responding to conversations on the go. The widget is also responsive and adapts to mobile visitors.

Tidio Review 2025: Best E-commerce Chatbot

AI live chat and chatbot to boost your e-commerce sales

CertifiedLaunched in 2013

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ComplexityEasy

Origin

🌍PL

Ideal for

IndividualsFreelancersStartupsSmall businessesMedium businesses

ComplexityEasy

Origin

🌍PL

Ideal for

IndividualsFreelancersStartupsSmall businessesMedium businesses

About Tidio

Strengths

Generous free plan up to 50 conversations/month
Very easy installation on all CMS
Powerful and easy-to-configure Lyro AI chatbot
Native integrations with Shopify, WooCommerce, etc.
Intuitive and pleasant interface
No-code visual automations
Mobile app for on-the-go responses
Responsive customer support

Limitations

Conversation-based pricing can increase quickly
Lyro AI charged separately
Some features reserved for expensive plans
Maximum 10 agents except custom plan
Tidio branding removal costs extra on some plans
Limited analytics reports on basic plans

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Features

AI Assistant

Workflow Automation

CRM functions

Reports & Analytics

Number of integrations

30intégrations

API Access

Free Tier

Mobile App

Plugins

Image Upload

Web Browsing

French interface

SSO available

White-label

Vision support

Audio input

Audio output

Image generation

Video understanding

Function calling

Pricing

Free

Live chat
Basic chatbots
50 unique conversations/month
Desktop & mobile apps
Messenger integration

50 conversations/month

Starter

29 USD/mo

100 conversations/month
Live visitor list
Operating hours
Basic analytics
Email support

100 conversations/month

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Price

Freemium

Starting from 29€/mo

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Is Tidio free?

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Does Tidio integrate with Shopify?

How much does Tidio cost?

Can the Tidio logo be removed?

Does Tidio work on mobile?

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About Tidio

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Frequently asked questions about TidioFAQ

Is Tidio free?

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How much does Tidio cost?

Can the Tidio logo be removed?

Does Tidio work on mobile?

Ready to try Tidio?